As unhappy players fight to get refunds out of Steam, an update from one of the studio’s directors claims the “entire” development team working on the ill-fated MMO Ashes of Creation was reportedly laid off without notice or their January paychecks.
The shocking revelation comes from Intrepid Studios’ former director of communications, Margaret Krohn, who revealed in a lengthy post on Twitter/X that three days after originally being told around 100 developers would be losing their jobs, a “confusing email” arrived confirming “all” staff would be laid off. “It is still shocking,” Krohn wrote. “The entire studio gathered to try to understand what had happened and what it meant for our future.”
Earlier this week, Steam quietly withdrew Ashes of Creation from sale after its director and leadership team quit just weeks after it launched as a $50 Early Access game on Steam. The game’s director Steven Sharif said “much of” the senior dev team had quit “in protest,” claiming that its management board had asked him to do things he “could not ethically support.” According to Sharif, the Board then issued WARN Act notices — layoff warnings, in other words — to the remaining staff. It’s unclear who sits on this mysterious board.
According to a new public record request, we now know that the formal WARN Act notification was issued on January 31 and indicated that 210 employees were “affected” by the filing, 123 of whom worked in California.
“In the end, none of us are receiving our final paychecks, the 60-day notice and pay outlined under the WARN Act, PTO payouts, or other compensation owed,” Krohn explained.
“What matters most to me now are the people — both the players and developers. To my colleagues: this team is truly a family. The culture we built together is something I have never experienced anywhere else. In the midst of heartbreak and uncertainty, we have come together to review resumes, help with portfolios, share job leads, and support one another emotionally. That says everything about who we are as people.”
“To the players: the entire development team was working extremely hard, pulling long hours, and wishes with all our hearts that we could give you Ashes of Creation. There are no words that fully express how sorry we are that this journey ended this way. You should pursue a refund, you deserve it.”
Unfortunately, Steam doesn’t seem to agree. While you can find plenty of people across Discord and Reddit claiming to have received refunds despite having played more than two hours, there’s an equal number of players frustrated that their requests have been denied, and there seems to be little consistency across Steam’s Support team.
“They denied me with 2.3 hours played. Bought in December and denied because it ‘exceeds refund time,'” wrote one player, while another said: “I can’t believe it… and I’m hearing they froze/reversed the December payment to Intrepid so basically Steam have stollen [sic] my money.”
“How many hours did you have? I had 15 Hours played and got refunded on a manual process,” replied one. “[Steam support] said to me if I open another ticket about this they will close it without reading,” added this unhappy player who had failed to convince Steam of a refund despite several attempts.
The most successful requests seem to be via human checks, so players are still suggesting that those looking for a refund check the box to “request a refund,” but instead contact Steam via the “I have a question about this product” box. That way, your request will be routed to a member of customer support, and not an automated service.
19,576 backers pledged $3,271,809 on Kickstarter to help make Ashes of Creation a reality, the most ever raised on the platform for an MMO. Refunds via Kickstarter seem unlikely given the game launched in Early Access form.
Meanwhile, Sharif popped up on Discord briefly on February 4 to write: “It is certainly heartbreaking to see the impact to the people I care about both my developers and community, but given what has transpired and the lack of facts available to the public, the reputational impact is something that cannot be avoided until the record is set straight with the proper public filings. Unfortunately that takes a little bit of time.”
While you can’t buy Ashes of Creation from Steam right now, its website is still live and accepting payment for cosmetics. While the site is typically updated several times a month, only one update was posted in the whole of January, and that was alluding to a developer diary livestream coming up on February 13. It’s not clear who will host that given reports the entire team has been laid off.
Vikki Blake is a reporter for IGN, as well as a critic, columnist, and consultant with 15+ years experience working with some of the world’s biggest gaming sites and publications. She’s also a Guardian, Spartan, Silent Hillian, Legend, and perpetually High Chaos. Find her at BlueSky.
